Terms and Conditions

GENERAL CONDITIONS

This website is operated by Copthat Urban. Throughout the site, the terms “we”, “us” and “our” refer to Copthat Urban. Copthat Urban offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

ONLINE STORE TERMS

Our store is hosted on Paystack. They provide us with the online e-commerce platform that allows us to sell our products and services to you. We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

PRODUCTS

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

PRIVACY STATEMENT

Our store is hosted on Paystack. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Paystack’s data storage, databases and the general Paystack application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Paystack stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Paystack’s Terms of Service and Privacy Statement (https://paystack.com/terms).

SHIPPING

You will receive an auto-generated confirmation when you place your order.

Please allow up to 3 business days for order processing, pending availability and credit card verification. Order processing may take longer during major holidays or special releases. Please note Copthat Urban does not ship on weekends except only in requestedcases which will attract more charges.

Please note any orders placed with expedited shipping after 12 pm WAT will not be processed until the next business day.

Copthat Urban is unable to ship to P.O. box, APO or FPO addresses. All orders with a P.O. box, APO or FPO address will be cancelled.

In an event that a product is out of stock or backordered, our customer service team will contact you.

Copthat Urban is not responsible for items lost or stolen in transit. All risks associated are assumed by the courier.

INTERNATIONAL ORDERS

Copthat Urban ships internationally. Please email us if you are unsure about your country.

All international orders are shipped delivery duties unpaid (ddu). Customs, duties, and taxes are not included in the item price or shipping cost at checkout.

The customer is responsible for all customs, duties, taxes and fees upon delivery.

Unfortunately, we are unable to calculate these charges before your order is placed. Please contact your local customs office for assistance with estimating additional costs for international shipments.

Sales tax is charged for orders shipping to the states of New York and California.

RETURNS AND EXCHANGES – INTERNATIONAL

To initiate an international return, please email info@coprthaturban.com to request a return authorization.

Copthat Urban allows returns and exchanges within 10 days of the order delivery date. All returned items must be unworn, undamaged, and unwashed with all original tags attached. The original invoice must be included with any return. Failure to do so can delay the processing of your return. Return shipping will be paid by customer.

A full refund, less the original shipping cost, will be issued immediately upon the arrival and inspection of your return. Depending on your payment provider, it can take 5-10 business days for the refunded amount to post to your account.

If Copthat Urban determines that any products are not in original condition, a refund or exchange will not be granted.

International orders are not eligible for exchange.

If you have any questions, please contact customer service at

info@coprthaturban.com